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Outcome mapping for health system integration

Peter Tsasis, Jenna M Evans, David Forrest, Richard Keith Jones

Summary: Health systems around the world are implementing integrated care strategies to improve quality, reduce or maintain costs, and improve the patient experience. Yet few practical tools exist to aid leaders and managers in building the prerequisites to integrated care, namely a shared vision, clear roles and responsibilities, and a common understanding of how the vision will be realized. Outcome mapping may facilitate stakeholder alignment on the vision, roles, and processes of integrated care delivery via participative and focused dialogue among diverse
stakeholders on desired outcomes and enabling actions. In this paper, we describe an outcome-mapping exercise we conducted at a Local Health Integration Network in Ontario, Canada, using consensus development conferences. Our preliminary findings suggest that outcome mapping
may help stakeholders make sense of a complex system and foster collaborative capital, a resource that can support information sharing, trust, and coordinated change toward integration across organizational and professional boundaries. Drawing from the theoretical perspectives
of complex adaptive systems and collaborative capital, we also outline recommendations for future outcome-mapping exercises. In particular, we emphasize the potential for outcome mapping to be used as a tool not only for identifying and linking strategic outcomes and actions, but also for studying the boundaries, gaps, and ties that characterize social networks across the continuum of care.

Type: Articles / Papers

Theme: OM Resources: Examples of Use

Contibuted by: Sana Shams, on: 3 Mar 2018

Downloads: 273

Download resource (pdf 355 KB)

Latin America & Carribean Sub-Saharan Africa North Africa & Middle East South Asia South East Asia & Pacific Far-East Asia Eastern Europe & CIS (ex USSR) Western Europe North America & Canada Australasia